Items must be returned in new & unused condition and contain all original materials,tags,packing included with the shipment. We take pictures of each item before the shipping. After inspecting the returned merchandise and comparing with the pictures taken at the time of shipping, we will reimburse as per policy specified below. If returned item found used/deliberately damaged, we will refuse the return. If item is delivered damaged, DO NOT ACCEPT THE PACKAGE FROM THE SHIPPER. IF YOU ACCEPT THE PACKAGE, TAKE THE CERTIFICATE OF DAMAGE. We will not accept return, without the certificate issued by the shipper.General Return Policy
Since each order is hand made exclusively for our customers, we are constrained to have a policy of no exchange or return for Saris, Lehngas and Suits. Return of other products will attract 20% re-stocking fees and the shipping cost. Customer will be responsible for shipping cost to our Santa Barbara, USA stock point. Item(s) must be returned within THREE DAYS of the receipt date. Any return needs prior approval.
For more information call us at Phone:805 9663670 OR E-mail:GuptaSB@msn.com. Return in case of damage requires email authorization. Item(s) returned without authorization will not be accepted and returned to the customer.India House will not be responsible for loss or damage of return shipments.Return mailing address
India House,518 State Street,Santa Barbara,Ca 93101. USA
IF RMA # IS NOT MARKED ON THE RETURN PACKAGE, WE WILL AUTOMATICALLY REJECT THE RETURN. IF ORDER RETURNED UNDELIVERED TO US BY SHIPPER,India House WILL DEDUCT ACTUAL SHIPPING COST OR $20 WHICHEVER IS HIGHER AND THERE WILL BE 20% RE-STOCKING FEES.